Delivery Options

Sprout Squad offers several convenient delivery methods:

1. Courier: We deliver directly to your home or office anywhere in South Africa. Once your order payment is processed, you will receive all delivery and tracking details.

2. Collect: You can choose to collect your order from our shop at Kingfisher Centre, Kingfisher Road, Fourways, 2055, South Africa, during business hours.

3. Postnet to Postnet: We offer delivery through Postnet, allowing you to collect your parcel from any Postnet location. For more information on Postnet services and delivery timelines, please visit their website.

4. Pudo: We also provide delivery via Pudo, a convenient locker-to-locker service. For more details on Pudo services and delivery timelines, please visit their website.

Can I Order from Outside South Africa? Yes, you can place orders from outside South Africa, but additional charges will apply as our standard and express delivery options only cover domestic deliveries.

Delivery Cost and Time

We offer reliable delivery services through trusted third-party couriers. To ensure prompt delivery, please provide a daytime address. Once your order is dispatched, we will supply you with the tracking number.

Shipping costs are dependent on the third-party rates. 

Delivery Options:

• Standard Delivery (2-5 business days): Available anywhere in South Africa.
• Express Delivery (1-3 business days): Available to main areas only.
• Postnet to Postnet Delivery (2-5 business days): Check Postnet's website for more details.
• Pudo Delivery (2-5 business days): Check Pudo's website for more details.

Free Delivery: Free shipping for all orders over R770.

Terms & Conditions:

• All prices are estimates based on a flat rate (including VAT) for parcels up to 5 kg in volumetric and physical weight. Delivery costs may increase for heavier parcels.
• Express Delivery prices apply to main areas such as Bloemfontein, Cape Town, Durban, East London, Johannesburg, Polokwane, Port Elizabeth, and Pretoria. Surrounding areas may be excluded.
• Additional charges apply for delivery to remote areas.
• Delivery times are estimates and exclude the collection day.
• Delivery periods may be affected by strikes, severe weather, and third-party courier delays. Orders are dispatched during normal business hours, excluding weekends and public holidays. Orders received before 14:00 are sent the same day, while those received after 14:00 are sent the next business day.
• Business days are Monday to Friday, excluding public holidays. Delivery to PO Boxes may take longer as handled by the South African Post Office.

Changing Delivery Address

Unfortunately, once payment is received and you have received your Payment Confirmation email, we cannot change the delivery address.

Who Can Sign for My Parcel?

Our couriers deliver door-to-door, meaning the parcel is delivered to the specified address, not a specific person. The parcel is considered delivered once left at reception, with staff, or with security.

Tracking Your Order

After placing your order, we will send you an email with tracking details. If you have any doubts, please contact us.

Out of Stock Items

Our website inventory is updated multiple times daily to show item availability. If an item is out of stock, we will contact you immediately to make the appropriate arrangements. For estimated restock times, please call us. If only some of the requested items are in stock, a consultant will contact you to confirm whether you prefer partial or full shipment.

The Fine Print

Sprout Squad strives to serve customers quickly and efficiently. While rare, delivery delays can occur due to strikes or other issues with courier companies. If a delay happens, we will follow up and handle queries with the courier. For any queries, please contact sales@lifeoflegacy.co.za.